1. Shipping Locations
We offer shipping within Canada. International shipping may be available depending on the destination and subject to additional charges.

2. Processing Time
Orders are typically processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.

3. Shipping Methods and Delivery Time
Delivery times vary depending on the shipping method selected at checkout and the destination. Estimated delivery times are provided for reference only and are not guaranteed.

4. Shipping Costs
Shipping fees are calculated at checkout based on the delivery address and selected shipping method. Free shipping may be offered under certain conditions (e.g., minimum order value).

5. Order Tracking
A tracking number will be provided once the order is shipped. You can use this number to track the status of your delivery.

6. Delays and Issues
We are not responsible for delays caused by carriers, customs, or events beyond our control (e.g., weather, strikes). If your package is delayed or lost, please contact us for assistance.

7. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information. We are not liable for orders delivered to incorrect addresses provided by the customer.

Return and Refund Policy

1. Eligibility for Returns
Items may be returned within a specified period (e.g., 14 or 30 days) from the date of delivery, provided they are unused, in original packaging, and in resellable condition. Some items may be non-returnable (e.g., clearance items, digital goods, or opened consumables).

2. How to Request a Return
To initiate a return, please contact us with your order number and reason for the return. Instructions for return shipping will be provided.

3. Return Shipping
Customers are responsible for return shipping costs unless the item was defective, damaged, or sent in error.

4. Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment. Please allow a few business days for the refund to appear.

5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will offer a replacement, exchange, or refund as appropriate.

6. Exchanges
Exchanges may be offered for items of equal value. Please contact us to check availability.